Why was my account rejected?

Your account can be rejected for a number of reasons, primarily if there is a failure during the Customer Identification Program (CIP) investigation process that occurs at account opening. This could be the result of inconsistent information regarding your name, address, tax ID/social security number (SSN), and date of birth. Sanctions & News checks use a series of aggregated Dow Jones lists which include international sanctions lists and more domestic-focused lists such as the U.S. Treasury's Office of Foreign Assets Control (OFAC) results. Apex Clearing (our broker / clearing / custody partner) internally curates the Do Not Do Business (DNDB) list to provide an extra layer of security for special use cases. If your account has been rejected, please reach out to us directly on our help site chat, or email support@sidepocket.com.

Apr 5, 2022

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