Transfers

• Does Sidepocket actually possess my money?

  Sidepocket is an SEC registered investment adviser (RIA), but does not hold custody of assets. Funds are held in a brokerage accounts by our custodian and broker-dealer partner Apex Clearing Corporation. Apex is a member of the Securities Investor Protection Corporation (SIPC), funds are availabl...

• How long does it take for my transfer to go through?

  As long as the transfer is initiated during the transfer window, it should take only a few mins to appear in your account's Buying Power. Note: The ACH processing window is between 6am CT - 3pm CT for instant transfers from external sources. Any transfer initiated outside this window will be queu...

• How long does it take for my transfer to go through?

  The ACH processing window is between 6am CT - 3pm CT for instant transfers from external sources. Any transfer initiated outside this window will be queued until the window opens.

• What is Plaid / Plaid Quickstart?

  Sidepocket uses Plaid to facilitate communication between our application and users' banks and credit card providers. During a transaction, Plaid communicates with your bank to keep your login information private. Plaid uses best-in-class encryption protocols to protect users' information.

• Why am I having trouble linking my bank account or making a withdrawal?

  Sidepocket uses Plaid to authenticate customer bank accounts. Once you link your bank account via Plaid, this will be the primary external account used for transferring money to your Sidepocket account, as well as for receiving withdrawals from your Sidepocket account. You can manage your connect...