Why am I having trouble linking my bank account or making a withdrawal?

Sidepocket uses Plaid to authenticate customer bank accounts. Once you link your bank account via Plaid, this will be the primary external account used for transferring money to your Sidepocket account, as well as for receiving withdrawals from your Sidepocket account. You can manage your connected bank by clicking on the account number at the top of the Slideout menu > Connected Bank. If you’re having issues setting up your account or withdrawing funds, please reach out to us directly with the issue.